In my direct experience as an employee and a consumer, as a senior leader with responsibility as both a customer and a vendor, and since 2012 as a consultant / advisor helping entire Value-Chains to serve society better, I have detected 3 key things:
To realize accountability requires shared ownership in the desired outcomes. Please consider this logic sequence …
- Responsibility for outcomes is a choice.
- Choices that we make consciously, we own the outcomes fully.
- Direction that was set for us, involved no choice. [We actually promote unconscious behavior]
- Direction that is set for us is most often resisted. [Whether age 4 or 40, we do not like this]
- If those [set-for-us] outcomes endanger us personally, we will usually reject our own role in aiding in the group’s recovery.
Too often I see clients leveraging Lean practices primarily for cost reduction, long-term.
In the early days of Lean adoption, we do see quite a bit of opportunity to reduce costs. The risk is staying in the cost reduction mode long-term.
The real beauty of Lean is the leadership platform that it enables. Objective decisions based on solid understanding of economic trade-offs are the key to growing the organization responsibly.